GRIEVANCE REDRESSAL/ESCALATION MATRIX:
The matrix must include the following details:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
| Customer Care | Prince Gupta | Flat No 610, Vishwa Sadan, District Centre, Janak Puri, Delhi, National Capital Territory Of Delhi, 110058 | 9643190427 | support@affinitywealthmanagement.org | 9 AM – 5 PM |
| Head of Customer Care | NA | NA | NA | NA | NA |
| Compliance Officer | Samir Kumar | Flat No 610, Vishwa Sadan, District Centre, Janak Puri, Delhi, National Capital Territory Of Delhi, 110058 | affinitywealthmanagement1@gmail.com | 9 AM – 5 PM | |
| CEO | NA | NA | NA | NA | NA |
| Principal Officer | Upasana | Flat No 610, Vishwa Sadan, District Centre, Janak Puri, Delhi, National Capital Territory Of Delhi, 110058 | 9643190427 | headresearchanalyst@affinitywealthmanagement.org | 9 AM – 5 PM |
Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Affinity Wealth Management has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
Dedicated Channels
- Email: Email: affinitywealthmanagement1@gmail.com
- Helpline: +91- 9643190427 (operational Mon–Fri, 9:30 AM – 6:00 PM)
- Web Form: Available on www.affinitywealthmanagement.org/grievances
Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- Resolution/response will be provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.
Escalation Matrix
- Level 1: Nodal Officer Mr. Samir Kumar, Email: affinitywealthmanagement1@gmail.com, Contact: +91-9643190427
- Level 2: Upasana, headresearchanalyst@affinitywealthmanagement.org 9643190427
